FAQ

Ordering & Shipping

  • All artwork is carefully and securely packaged to ensure it reaches you safely. Prints are shipped directly from my professional printing partner, while original pieces are lovingly wrapped and shipped from my Copenhagen studio.

  • Yes! I ship to most countries worldwide. Shipping costs are included in the price whenever possible, however in the rare cases where they are not, they will be calculated at checkout based on your location.

    Please be aware that you are responsible for any customs or import taxes. Please double check information on customs charges for your particular country before ordering.

    I am not responsible for any delays that may happen at customs.

  • The Print Space are 100% carbon neutral end-to-end, and their packaging materials are fully recyclable/biodegradable.

    Click here to read more about their environmental policies.

    When packaging original artwork I try to use recycled and recyclable packaging wherever possible.

  • Prints:

    The Print Space handles all of my print orders. They have warehouses in the UK, the US, and the EU, so orders to those destinations should arrive within 5 working days and should not incur any customs charges.

    Orders to other destinations may vary, but please allow 3 weeks for delivery.

    You will receive an email with tracking information once your order has been dispatched. 

    If you have not received an email please check your spam filter before getting in touch.

    Original Artwork:

    Original Artwork will be dispatched from my studio in Copenhagen, Denmark within 14 days of your order.

    You will be notified via email with tracking information once your order has been dispatched.

    If you have not received an email please check your spam filter before getting in touch.

  • Please double check you’ve entered the correct address before you place your order.

    We are not responsible for any delivery issues caused by an incorrect address or errors in your address.

    If a print order is returned due to an incorrect address, please contact me as soon as possible so I can coordinate with The Print Space to try and get the item re-sent to you.

    Your order will not be refunded as prints are custom made to order.

Products & Pricing

  • Originals are one-of-a-kind pieces created by hand in my Copenhagen studio. Prints are high-quality reproductions of my original artwork, produced by my professional printing partner using archival-quality materials.

  • A giclée print is the posh way of saying 'really lovely, museum-quality print'. They're made using special archival inks and paper that won't fade or yellow over time. Unlike regular art prints you might find on the high street, giclée prints capture all the delicious details and vibrant colours of my original artwork. They're the next best thing to owning an original!

  • Yes! I want my art to be accessible to everyone who connects with it. Flexible payment plans are available by request - email me at studio@elitrier.com to arrange.

Art Care

  • Both originals and prints should be kept out of direct sunlight to preserve their vibrant colours. Avoid hanging in very humid areas (although if this is unavoidable you can pop some silica gel packs in behind the frame).

    I recommend using a professional framer for original pieces. When framing prints make sure that you use a mat (also called a mount or passepartout) to keep the print surface from touching the glass of the frame.

  • Prints are available both framed and unframed - you can choose your preference at checkout. Frames are professionally made and come in several styles to suit your space.

About the Art

  • My art emerges from my experience as a neurodivergent person navigating the world. Each piece celebrates difference and diversity, turning often difficult, confusing, and complicated experiences into objects of beauty and joy.

  • It depends - email me at studio@elitrier.com with your idea and I’ll consider it.

Returns & Refunds

  • I want you to be utterly delighted with your artwork. If you're not completely happy, you have 14 days after receiving your item to request a return. The piece needs to be in its original condition with all packaging and proof of purchase. Just pop me an email at eli@elitrier.com to start the process.

    Please note that custom pieces and sale items can't be returned. For full details about returns, refunds, and exchanges, have a peek at my refund policy.

  • Oh no! While this rarely happens (I'm rather obsessive about packaging), please inspect your order as soon as it arrives and let me know immediately (with photographs of any damage) if anything's amiss.

    Email me at eli@elitrier.com and I'll sort it out straight away.

Still Have Questions?

  • Can't find what you're looking for? Drop me an email at studio@elitrier.com - I'm always happy to help!